Global Consultancy & Tax Services (GCTS) is a premier consultancy firm providing a comprehensive suite of services including Business Registration (SECP & USA LLCs), Taxation (FBR & IRS), Corporate Compliance, Accounting/Bookkeeping, and IT solutions. We serve a diverse clientele across Pakistan and all states of the USA. We are a fast-growing, dynamic workplace that values accuracy, compliance, and continuous learning.

Role Overview

We are looking for an energetic, tech-savvy, and detail-oriented IT Assistant to manage our daily office IT operations and provide technical support to our team. Since our operations are highly dependent on cloud-based systems and we operate in a demanding environment (handling USA and Pakistan tax seasons), ensuring 100% network uptime, smooth hardware performance, and prompt software provisioning is critical. This is an excellent opportunity for a fresh graduate or junior IT professional to gain hands-on experience in IT infrastructure and desktop support within a fast-paced environment.

Key Responsibilities1. Hardware & Desktop Support

Set up, configure, and maintain office workstations, laptops, printers, scanners, and biometrics/attendance machines.
Troubleshoot daily hardware, operating system (Windows/Mac), and peripheral issues for staff members.
Ensure all system patches, antivirus software, and firewall rules are regularly updated to protect client data privacy.

2. Network & Connectivity Management

Monitor and maintain the office Local Area Network (LAN), Wi-Fi routers, and internet connectivity to ensure zero downtime during peak operational hours.
Coordinate with internet service providers (ISPs) immediately in case of link failures or slow speeds.
Maintain backup internet connections and switch over seamlessly when required.

3. Software Provisioning & Access Control

Assist the HR and operations teams during onboarding by creating official email accounts and setting up access to specialized platforms (QuickBooks Online, Xero, IRIS, SECP portals, CRM tools).
Implement strict data security protocols, ensuring access rights are instantly revoked when an employee offboards.
Provide basic training or technical guidance to fresh staff members on using company software and communication tools.

4. IT Inventory & Administrative Support

Maintain an accurate, up-to-date digital inventory of all IT assets (PCs, laptops, monitors, mice, keyboards, chairs, ups, and network cables).
Track and manage routine maintenance schedules for office hardware and backup power systems (UPS/Generators).
Assist management in identifying hardware replacement needs and technical specifications for office expansion.

Qualifications & Requirements

Education: Bachelor’s degree in Computer Science, Information Technology, BS (SE), or equivalent technical diploma/degree.
Experience: 0 to 1 year of relevant experience (Fresh graduates with strong internship or freelance desktop support experience are highly encouraged to apply).
Technical Skills:
Proficient in Windows OS installation, troubleshooting, and basic networking (TCP/IP, DNS, LAN, Router configuration).
Familiarity with cloud-based environments (Google Workspace, Microsoft 365) and remote support tools (AnyDesk, TeamViewer).
Basic knowledge of data security practices and backup procedures.
Communication: Good verbal and written English and Urdu skills to coordinate with team members and vendors.
Soft Skills: Strong problem-solving mindset, high attention to detail, ability to handle pressure during high-stress seasonal peaks, and a proactive "get things done" attitude.

What We Offer

Competitive Monthly Salary: PKR 45,000 - PKR 50,000 (Based on technical skills and performance).
Benefits: Complimentary staff lunches and a supportive work environment.
Professional Growth: Exposure to international business IT infrastructure, cloud-based accounting workflows, and modern data security standards.
Career Path: Opportunity for rapid career growth as the company scales.

Pay: Rs45,000.00 - Rs50,000.00 per month

Ability to commute/relocate:

Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Required)

Work Location: In person

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