Information Security jobs

fast-pacedSecurity Controller (Remote)

Location: Remote / Work From Home

Job Type: Full Time | Permanent

Shift Pattern: Day and Night Shifts Available

Shift Duration: 8 to 10 Hours

About the Role

We are seeking a professional, organised, and reliable Security Controller to join our Operations Team. Working remotely, you will play a vital role in supporting the day to day delivery of security operations across the UK, ensuring staffing levels are maintained, compliance standards are met, and our clients receive an exceptional level of service.

This is a fast paced operational role requiring excellent communication, attention to detail, and the ability to remain calm whilst managing multiple priorities.

Key Responsibilities

• Monitor and manage the day to day delivery of security operations.
• Coordinate staff deployments and maintain operational coverage.
• Conduct regular welfare calls and operational check calls with officers on duty.
• Chase staff book ons, attendance confirmations, and shift updates.
• Monitor staff punctuality and escalate lateness or absences where necessary.
• Ensure officers meet company standards for uniform, appearance, and professionalism.
• Assist with pre deployment compliance checks and verify all required documentation before staff are assigned to duties.
• Maintain accurate operational records, reports, activity logs, and timesheets.
• Update company systems with accurate staffing, compliance, and operational information.
• Work closely with the Operations, Compliance, and Administration Teams to ensure accurate record keeping.
• Monitor patrol activity, incident reporting systems, and operational communications.
• Coordinate emergency staff cover and respond promptly to operational issues.
• Liaise professionally with staff, supervisors, clients, and management where required.
• Escalate operational concerns, incidents, compliance issues, and potential risks promptly.
• Assist with rota planning and staffing allocations.
• Support business continuity during operational incidents and emergency situations.
• Maintain confidentiality and comply with all company policies and procedures.

Skills, Qualifications and Experience

The ideal candidate will have:

• A minimum Bachelor’s degree (or equivalent qualification) is essential.
• A Master’s degree in Business Management, Security Management, Operations Management, Project Management, Human Resources, or a related discipline would be advantageous but is not essential.
• Previous experience within a Security Control Room, Operations Centre, Helpdesk, Scheduling, Coordination, or Security Operations environment.
• Excellent written and verbal English communication skills.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• The ability to remain calm and make sound decisions under pressure.
• Excellent attention to detail and problem solving skills.
• Strong computer literacy, including Microsoft Excel, Word, Outlook, and general office systems.
• Accurate data entry and administrative skills.
• A professional and confident telephone manner.
• Experience using workforce management, scheduling, incident management, or operational software would be advantageous.
• The ability to work independently whilst contributing effectively as part of a team.
• A reliable internet connection and a suitable home working environment.
• A flexible approach to working hours, including days, nights, weekends, and Bank Holidays where operationally required.

What We Offer.

• Fully remote working.
• Comprehensive training and ongoing support.
• Career progression opportunities within a growing organisation.
• A professional, supportive, and collaborative working environment.
• Exposure to a fast paced operational environment supporting security services across the UK.

Additional Information

This job description outlines the principal duties of the role and is not intended to be an exhaustive list. Responsibilities may reasonably change from time to time in line with operational requirements and business needs.

We are committed to creating an inclusive workplace and are proud to be an Equal Opportunities Employer. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Pay: Rs55,000.00 - Rs65,000.00 per month

Application Question(s):

• Experience of working in a security guarding company's control room

Education:

• Bachelor's (Required)

Experience:

• Security control room : 1 year (Preferred)

Language:

• English (Required)

Work Location: Remote