Information Security jobs in Karachi

The Security Control Room Controller is responsible for monitoring security operations, Scheduling Staff for shifts, alarms activation, communication channels and security personnel to ensure effective operational control and the safety of clients, employees, visitors and premises.

The role involves maintaining continuous communication with security officers, conducting welfare checks, responding to incidents, recording operational activities and escalating concerns to supervisors and management.

• Conduct scheduled welfare and check calls with deployed security officers.
• Verify security officers' attendance and deployment.
• Monitor officers' punctuality and availability.
• Follow up immediately when an officer fails to respond to a check call.
• Escalate non-responsive officers or welfare concerns to the supervisor.
• Maintain accurate records of all check calls.
• Receive and respond to incident notifications.
• Record all incidents in the control room logbook or management system.
• Immediately escalate emergencies to the relevant supervisor or Operations Manager.
• Coordinate with site security teams during incidents.
• Monitor incidents until they are resolved or formally handed over.
• Ensure incident reports are completed accurately.
• Respond to calls from clients, security officers and operational teams.
• Communicate instructions clearly and accurately.
• Coordinate with emergency services when authorised or required by emergency procedures.
• Ensure all important information is communicated during shift handovers.
• Monitor alarm notifications and respond according to established procedures.
• Acknowledge alarm activations promptly.
• Contact relevant site personnel for verification.
• Escalate fire alarms, intruder alerts and emergency situations.
• Maintain a clear record of alarm activations and actions taken.
• Follow company policies, SOPs and client-specific instructions.
• Maintain confidentiality and comply with applicable data protection requirements.
• Follow control room escalation procedures.
• Maintain professional conduct at all times.
• Ensure accurate and timely completion of assigned duties.

Pay: Rs50,000.00 - Rs60,000.00 per month

Work Location: In person