International Chat Support jobs

We're looking for a Live Chat Support Intern to be the first line of trust for our customers. You'll help resolve technical issues, email deliverability problems, DNS misconfigurations, inbox setup errors, quickly, clearly, and with the support of our team behind you. If you get satisfaction from turning a frustrated customer into a happy one, this role is for you.

The details

• Onsite, Johar Town, Lahore
• Hours: 5:30 AM – 2:30 PM PKT, Monday to Saturday
• Internship stipend (40k - 60k)

What you'll do

• Handle inbound customer queries via live chat and email under guidance, troubleshoot, escalate, and follow up on tickets
• Support customers through onboarding, domain setup, and basic DNS configuration (SPF, DKIM, DMARC)
• Help identify and log email deliverability issues, bounce rates, blacklisting, warm-up problems, and authentication failures
• Escalate complex issues to senior support/technical team with clear, detailed context
• Help maintain the knowledge base: help articles, setup guides, and FAQs
• Follow up post-resolution to confirm issues are fully closed and customers are satisfied
• Flag recurring customer pain points to the team

What we're looking for

• Strong written English, you can explain things clearly and simply
• Interest in email infrastructure, SaaS, or technical support as a career path
• Comfortable learning new tools quickly, support platforms, DNS basics, Google Workspace/Microsoft 365
• Calm, organised, and proactive, you don't wait to be told what's next
• Comfortable on video calls and recording quick Loom walkthroughs when needed

Bonus points if you have

• Any prior exposure to customer support, chat support, or helpdesk tools (Intercom, Crisp, Freshdesk, Zendesk)
• Basic understanding of domains, DNS, or hosting
• Familiarity with tools like Instantly.ai, Smartlead, or Apollo.io
• Coursework or self-learning in SaaS, tech support, or web infrastructure

Why join us?

• You'll get hands-on training in a genuinely technical product, email infrastructure for B2B businesses. Strong performers have a clear path to a full-time Technical Support role as the team scales.

Ready to apply?

Apply now or DM us directly. Send your CV to careers@iyrix.com with the subject line "Live Chat Support Intern – Application", or apply directly through LinkedIn. We review every application and will be in touch if there's a match. Good luck!

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Pay: Rs40,000.00 - Rs60,000.00 per month

Application Question(s):

• How many years of experience do you have in live chat or technical support?
• Can you work onsite at Johar Town near Emporium, Lahore from 5:30 AM – 2:30 PM PKT, Monday to Saturday?
• We're looking to have someone start from August 1st, 2026. Can you join by then?

Experience:

• Chat Support: 1 year (Required)

Work Location: In person