We support US-based physicians caring for patients in hospitals, Skilled Nursing Facilities (SNF), Assisted Living Facilities (ALF), and home-based/telehealth programs. As a Back-End Support Executive, you will work the night shift to review patient information across multiple EHRs, prepare concise clinical notes, and escalate priority issues to the on-call US doctor in real time (primarily via Google Chat voice/text).

Key Responsibilities:

Chart Review & Data Abstraction
Review admission notes, progress notes, vitals, I/O, labs, imaging, and orders across different EHRs.
Track trends in vitals, labs, and test results (e.g., BP/HR/SpO₂, CBC/CMP, troponin, INR, A1c, renal panel).
Clinical Documentation
Draft clear clinical notes in the EHR aligned to patient condition and physician directives.
Add encounter information and update problem lists/medication lists/allergies after physician visits.
Maintain accurate time-stamped logs of all actions taken and communications sent/received.
Triage & Escalation
Prioritize and escalate abnormal findings to the US physician according to the escalation matrix (e.g., critical labs, significant vitals deviation, rapid clinical changes).
Summarize cases succinctly (chief issue → pertinent findings → objective data → current status → requested action).
Communication
Work directly with US physicians via Google Chat (voice notes + text); capture and implement instructions precisely.
Coordinate with internal teams to resolve EHR access issues, missing data, or documentation gaps.
Compliance & Quality
Adhere to HIPAA/PHI confidentiality, organizational SOPs, and documentation standards.
Meet SLAs and quality targets for accuracy, completeness, and turnaround time.

Required Qualifications & Skills

MBBS (mandatory).
Comfortable working night shifts aligned to US hours.
Strong grasp of medical terminology, clinical reasoning, and basic interpretation of vitals/labs.
Excellent written and verbal communication in English; crisp, structured clinical summaries.
High attention to detail, reliability, and sound decision-making under time constraints.
Hands-on with EHR systems (any), Google Workspace (Docs/Sheets), and Google Chat.
Fast, accurate typing; disciplined task tracking and follow-through.

Nice to Have

Prior experience in clinical operations, hospitalist programs, RPM/CCM, or back-office physician support.
Familiarity with US payer/clinical workflows and common EHRs (e.g., Epic, PCC, Athena, eCW, Elation, etc.).

Shift, Employment Type & Location

Shift: Night (US hours) — exact schedule shared during interviews.
Type: Full-time, onsite.
Office: Gulshan-e-Iqbal, Block 4, Karachi.

Performance KPIs (what success looks like)

Documentation accuracy & completeness.
Turnaround time from data review to escalation.
Adherence to escalation matrix and SOPs.
Communication clarity and responsiveness.
Compliance (HIPAA/PHI) and zero data-handling incidents.

What We Offer

Structured onboarding with SOPs, escalation matrix, and EHR workflows.
Continuous coaching and clear growth paths in clinical operations.
Market Competitive Salary
Health Insurance
Door to Door Pick and Drop for female candidates.

How to Apply

Send your CV and a short note on relevant experience to career@teksoft.net with subject:

Back-End Support Executive (Night Shift) — MBBS.

Or apply directly on Indeed

Pay: Rs80,000.00 - Rs120,000.00 per month

Application Question(s):

Expected Salary?
Any notice period?
Comfortable with night shifts? 5PM to 2AM or 6PM to 3AM?

Work Location: In person

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