Medical Officer ,ngo jobs in Lahore

About the Role

Halcyon Medical Group is looking for a professional, patient-focused Female Medical Officer to manage telehealth coordination, appointment scheduling, and patient communication operations.

The ideal candidate will serve as a key link between patients, doctors, and the organization, ensuring a smooth appointment booking process, timely coordination of virtual consultations, and a professional patient experience.

Key Responsibilities

1. Appointment & Scheduling Management

• Manage and maintain the backend appointment booking system.
• Schedule, confirm, reschedule, and follow up on patient appointments.
• Coordinate doctor availability, consultation slots, and appointment calendars.
• Ensure accurate patient records and timely updates in the system.

2. Telehealth & Virtual Consultation Coordination

• Coordinate virtual consultations between patients and doctors.
• Facilitate online appointment arrangements and ensure patients receive the necessary consultation details.
• Monitor scheduled consultations and coordinate with relevant doctors regarding delays, cancellations, or follow-ups.
• Assist patients with basic procedural guidance for accessing virtual consultations.

3. Patient Communication & Call Centre Operations

• Handle patient inquiries and provide professional guidance regarding appointments, consultation procedures, and available services.
• Coordinate with call centre representatives to ensure effective patient handling and service quality.
• Address appointment-related concerns and escalate clinical queries to the appropriate doctor.
• Maintain a courteous, empathetic, and patient-centred communication standard.

4. Clinical Coordination & Patient Follow-ups

• Coordinate patient follow-ups as advised by the treating doctor.
• Ensure relevant patient information is communicated securely to the concerned medical professional.
• Identify urgent concerns and escalate them according to approved clinical protocols.
• Maintain patient confidentiality and ensure appropriate handling of medical information.

5. Reporting & Operational Support

• Maintain daily appointment records and prepare operational reports.
• Monitor missed appointments, cancellations, booking accuracy, and patient coordination issues.
• Identify workflow gaps and recommend improvements in patient service delivery.
• Coordinate with management and relevant departments to ensure smooth daily operations.

Eligibility Criteria

• MBBS degree from a recognized medical institution.
• Valid PM&DC registration and license to practice, as applicable to the assigned clinical duties.
• Good communication, interpersonal, and patient-handling skills.
• Basic computer literacy and the ability to work with digital appointment systems.
• Strong organizational skills, attention to detail, and a professional attitude.
• Previous experience in a hospital, clinic, telehealth service, or patient coordination role will be preferred.

Preferred Skills

• Experience with appointment management systems or electronic medical records.
• Familiarity with virtual consultation workflows.
• Ability to coordinate effectively with doctors, patients, and call centre teams.
• Strong follow-up, time-management, and problem-solving skills.
• Commitment to patient confidentiality and professional ethics.

What We Offer

• A professional healthcare working environment.
• An opportunity to contribute to modern telehealth and digital healthcare operations.
• Exposure to healthcare service delivery, clinical coordination, and patient experience management.
• Competitive salary package based on qualifications and experience.
• Opportunities for professional growth within the organization.

Pay: Rs60,000.00 - Rs100,000.00 per month

Work Location: In person