Medical Representative Job jobs in Karachi

Naya Jeevan is committed to improving access to healthcare and supporting underserved communities through innovative healthcare and employee benefits solutions. We are looking for a customer-focused and motivated individual to join our team as a Customer Service Representative.

Job Summary

The Customer Service Representative will serve as a key point of contact for customers, members, and other stakeholders, ensuring their queries and concerns are addressed professionally, efficiently, and with empathy. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to manage multiple queries while maintaining a high standard of service.

Key Responsibilities

• Handle incoming customer calls, emails, and inquiries in a professional and timely manner.
• Respond to customer questions regarding services, benefits, and related processes.
• Address complaints and concerns with patience, empathy, and a solution-oriented approach.
• Coordinate with internal departments to resolve customer issues and ensure timely follow-ups.
• Maintain accurate records of customer interactions, inquiries, and resolutions.
• Follow established customer service procedures and maintain service quality standards.
• Escalate complex issues to the relevant teams or supervisors when required.
• Proactively follow up on pending queries to ensure customer satisfaction.
• Maintain confidentiality when handling customer information and records.

Requirements and Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• 1–2 years of experience in customer service, call center operations, client support, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-first attitude.
• Good problem-solving, coordination, and time-management abilities.
• Proficiency in MS Office and familiarity with digital communication tools.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.

What We’re Looking For

We are looking for someone who is empathetic, proactive, dependable, and passionate about delivering a positive customer experience. The ideal candidate will take ownership of customer concerns and work collaboratively with the team to ensure timely and effective resolutions.

Why Join Naya Jeevan?

Join a purpose-driven organization where your work contributes to better healthcare access and meaningful customer experiences. You will have the opportunity to develop your customer service skills while working with a collaborative team.

Job Location: Karachi, Pakistan
Employment Type: Full-time

If you are passionate about helping people and delivering excellent customer service, we encourage you to apply.

Pay: Rs22,000.00 - Rs76,000.00 per month

Work Location: In person