Medical Store jobs in Lahore

*Please Do Not Apply If You Have No USA Medical Practice Experience of at least 2 years or more. **Must have strong English Communication + Near Native American Accent For 5 Star Patient Experience.

Job Title: Virtual Medical Assistant / Patient Coordinator – Remote

Company: Mujtaba Clinics
Location: Remote from Pakistan
Job Type: Full-time, Experienced
Pay: Rs. 75,000 – Rs. 100,000 per month
Schedule: U.S. Eastern Time Zone
Practice Supported: New Jersey Medical Practice
Probation Period: 90 days

Job Summary

Mujtaba Clinics is hiring a Virtual Medical Assistant / Patient Coordinator to support our New Jersey medical practice remotely from Pakistan.

This is a full-time, patient-facing role focused on appointment scheduling, inbound and outbound calls, patient coordination, insurance eligibility support, fax/message follow-up, and daily office communication.

This is not an entry-level role. We are looking for someone with medical office experience, strong English communication, a smooth and easy-to-understand accent, and the ability to work in a fast-paced U.S. healthcare environment.

There is no cold calling. You will be calling existing patients from our clinic system for scheduling, follow-ups, appointment reminders, insurance updates, and other office-related communication.

Compensation

Monthly compensation is Rs. 75,000 to Rs. 100,000, based on experience, communication skills, scheduling ability, software knowledge, reliability, and overall fit.

This role has a 90-day probation period. The compensation offered at the beginning will apply during the probation period and after the first three months unless changed by management.

A possible incremental increase may be reviewed after 6 to 12 months of proven performance. Any increase is not guaranteed and depends on performance, reliability, business needs, value added, and leadership approval.

Required Schedule & Availability

This role follows the U.S. Eastern Time Zone and supports a New Jersey medical practice.

Candidates must be available within the following window:

8:45 AM to 7:00 PM Eastern Time
Approximately 5:45 PM to 4:00 AM Pakistan Time

Your assigned shift will be within this window and will generally be 8.5 to 9 hours per day, 5 days per week.

You must also be available for:

Alternate Saturdays for 4 hours
Occasional mandatory trainings
Occasional team meetings
Occasional meetings outside assigned shift hours when required

These additional meetings are limited but may happen from time to time.

English Communication Requirement

Excellent spoken English is required.

Your English must be clear, smooth, professional, and easy for U.S. patients to understand. A near-native American English accent is strongly preferred.

This role requires frequent phone communication with patients. If your accent is very thick or difficult for patients to understand, this role may not be suitable because patient communication is a major part of the job.

Strong written English is also required for patient messages, internal updates, documentation notes, appointment updates, and team communication.

Spanish Language Preference

Spanish fluency is preferred but not required.

We strongly prefer candidates who already have experience speaking with Spanish-speaking patients. However, if you are not fluent in Spanish, you must be willing to quickly learn and use basic Spanish phrases for patient scheduling, appointment confirmations, simple patient questions, and phone communication.

This role may require you to assist Spanish-speaking patients by phone, messages, and chat. You do not need to be fully fluent, but you must be comfortable learning Spanish phrases, practicing them, and using them professionally with patients.

Candidates who can speak Spanish or who show strong willingness and ability to learn useful Spanish phrases quickly will be considered stronger applicants.

Main Responsibilities

Answer inbound patient calls
Make outbound calls to existing patients
Schedule appointments
Reschedule appointments when appropriate
Confirm appointments
Follow up with missed appointments and patient callbacks
Call existing patients from clinic lists
Help fill provider schedules
Communicate clearly with patients about appointment needs
Support Spanish-speaking patients when possible
Check insurance eligibility
Identify insurance issues before appointments
Update patient information
Monitor patient messages
Monitor and reconcile faxes
Escalate urgent patient or provider matters
Support prior authorization follow-up when trained
Assist with CoverMyMeds tasks if experienced
Document call outcomes clearly
Update internal logs
Communicate with front desk, providers, and management
Stay connected on Zoom during the shift as required
Complete daily updates before shift end

Required Experience

Medical office patient scheduling
Inbound and outbound patient calls
Appointment confirmations
Follow-up scheduling
Patient reactivation calls
Insurance eligibility checking
Insurance verification
Basic understanding of copays, deductibles, PCP requirements, and insurance issues
Fax monitoring and reconciliation
Patient message follow-up
Medical office documentation support
Clear internal communication
Professional customer service
Experience working in a fast-paced healthcare environment

Preferred Experience

Tebra/Kareo experience
CoverMyMeds prior authorization experience
Medication prior authorization support
Insurance portal experience
Eligibility verification experience
Fast fax reconciliation
Patient chart review
New Jersey medical office experience
U.S. primary care experience
Spanish-speaking patient communication
Remote work experience for a U.S. healthcare practice
Google Sheets or Excel tracking experience
Experience documenting appointment outcomes and patient call attempts

Tebra/Kareo is preferred, but not required if the candidate is otherwise strong in communication, scheduling, patient coordination, insurance understanding, and medical office workflows.

Remote Work Requirements

This is a fully remote role, but your setup must be professional.

You must have:

Quiet workspace
High-performance computer
Reliable headset and microphone
Reliable high-speed internet
Internet speed greater than 25 Mbps
Backup internet or hotspot
Power backup / UPS
Ability to work on multiple applications at once
Professional home office environment
Ability to stay connected on Zoom during your shift as required

All virtual staff are connected to the office and virtual team during the shift. You must be available on Zoom throughout the shift with camera on as required by management.

If power outages, internet problems, background noise, or technical issues regularly interrupt your work, this position may not be suitable.

Interview Requirements

Interviews are conducted on Zoom.

You must have:

Camera on
Full frame visible
Hands and arms visible
Quiet professional environment
Reliable internet
No scripts
No AI tools
No search tools
No outside help

This is required to keep the interview fair for all candidates.

Skills may be tested live, including:

English communication
Accent clarity
Patient call style
Appointment scheduling judgment
Insurance understanding
Tebra/Kareo familiarity, if claimed
CoverMyMeds knowledge, if claimed
Patient service scenarios
Spanish comfort level, if claimed
Ability to follow instructions
Problem-solving and escalation judgment

Confidentiality & HIPAA

This role involves access to patient information.

You must follow strict privacy and confidentiality standards.

You may not screenshot, download, save, share, copy, or discuss patient information outside approved clinic systems and channels.

You may not use AI tools, personal cloud storage, unauthorized apps, or personal devices to store patient information.

Any breach of confidentiality may result in immediate termination.

Ideal Candidate

The ideal candidate is reliable, professional, well-spoken, organized, accurate, honest, patient, calm under pressure, and comfortable with accountability.

You must be easy for U.S. patients to understand on the phone and comfortable working Pakistan evening/night hours.

The right candidate must understand that this is not a simple remote data-entry role. This is a live patient-facing medical office support role where communication, speed, clarity, accuracy, and reliability matter every day.

Work Location: Remote

Pay: Rs75,000.00 - Rs100,000.00 per month

Application Question(s):

• Type “I Agree” to confirm that you understand you may not use AI tools, search engines, outside help, scripts, or another person to answer screening questions or assist during the Zoom interview. Type “I understand” to confirm that all screening questions must be answered thoroughly to be considered.
• Do you have experience working for a U.S. medical practice? If yes, how many years and what type of practice?
• Do you have experience with patient appointment scheduling? Please describe.
• Do you have experience answering inbound calls and making outbound calls to patients? What was your daily call volume?
• This role requires excellent spoken English and a smooth, easy-to-understand accent for U.S. patients. How would you describe your spoken English and accent?
• Do you speak Spanish, have experience communicating with Spanish-speaking patients, or are you willing to quickly learn basic Spanish phrases for patient scheduling and phone communication? Please answer honestly and describe your comfort level.
• Do you have Tebra/Kareo experience? If yes, how many years and which parts of Tebra/Kareo have you used?
• Do you have experience checking insurance eligibility or verifying insurance benefits? Please describe.
• Do you have experience with CoverMyMeds or prior authorizations? If yes, please describe your process. Have you worked with New Jersey or New York medical practices before? If yes, please explain.
• Are you available to work within the window of 8:45 AM to 7:00 PM Eastern Time, which is approximately 5:45 PM to 4:00 AM Pakistan Time?
• Are you available to work 8.5 to 9 hours per day, 5 days per week? Are you available to work alternate Saturdays for 4 hours?
• Are you available for occasional mandatory trainings or meetings outside your assigned shift hours when required?
• Do you have a quiet workspace, headset, reliable computer, internet speed above 30 Mbps, backup internet, and power backup?
• Are you comfortable staying connected on Zoom during your shift with camera on as required?
• What is your earliest available start date? Why do you believe you are a strong fit for this Virtual Medical Assistant / Patient Coordinator role?

Work Location: Remote