Nao Medical is a rapidly growing multispecialty, multi-site, and AI-infused practice dedicated to providing exceptional and affordable care. We operate through 5 main business segments: primary care, urgent care, occupational health, mental health, and nutrition. Our AI-first operating model has led to the development of proprietary technology that enhances every clinician's workflow, allowing them to take better care of their patients. With a vision to become the top national player and establish locations nationwide, we are seeking a hungry and coachable Clinical Operations Associate to join our team.

Position Overview:

As a Clinical Operations Associate at Nao Medical, you will work directly with the Director of Advanced Practice to support provider performance, operational efficiency, and strategic initiatives. This role goes beyond traditional executive support. You will act as an extension of the Director by analyzing data, identifying trends, and providing actionable insights that drive clinical and operational decisions.

The ideal candidate is highly analytical, detail-oriented, and proactive, with the ability to think critically and operate in a fast-paced healthcare environment.

Why Join Nao Medical

At Nao Medical, you won’t just be supporting operations—you’ll be directly influencing clinical performance and patient care outcomes. This role offers:

Direct Impact on Clinical Operations:
Work alongside senior clinical leadership to improve provider performance and patient outcomes across multiple sites
Strategic Exposure:
Gain visibility into high-level decision-making, provider management, and operational strategy
Career Growth:
Build a strong foundation in healthcare operations with opportunities to grow into leadership roles
Entrepreneurial Environment:
Join a fast-paced, high-growth organization that values initiative, ownership, and continuous improvement

Primary Responsibilities

Provider Performance Monitoring

Review provider performance metrics and dashboards regularly
Identify trends, gaps, and red flags, and escalate findings to the Director
Coordinate and schedule performance review discussions with providers
Track action items and ensure timely follow-ups

Strategic & Operational Support

Act as a thought partner by reviewing reports, documents, and operational data
Provide insights, recommendations, and observations to support decision-making
Assist in preparing summaries and briefing materials for leadership discussions

Interview & Hiring Support

Participate in interviews for Advanced Practice roles
Document candidate evaluations and provide structured feedback
Support hiring decisions by assessing both clinical and operational fit

Executive & Administrative Support

Manage calendar, scheduling, and prioritization for the Director
Ensure alignment of meetings, deadlines, and key initiatives
Proactively remind and prepare the Director for upcoming priorities

Process Improvement

Identify inefficiencies in workflows and suggest improvements
Support the implementation of systems and processes to enhance productivity and reporting controls.

Job Requirements

Education:

Bachelor’s degree in Healthcare Administration, Business, or related field

Experience and Qualifications:

2–5 years of experience in healthcare operations, clinical support, or executive support
Strong analytical and critical thinking skills
Ability to interpret data and translate insights into actionable recommendations
Excellent communication and organizational skills
High level of discretion and professionalism
Proactive, detail-oriented, and highly dependable
Experience working with healthcare providers (NPs, PAs, MDs) is a plus

Schedule Requirements:

Ability to work in Eastern Time, from 8:00 AM to 5:00 PM, Monday through Friday, with flexibility to work overtime or during weekends as needed.

Technical Requirements:

Reliable wired internet connection (100 Mbps minimum).
Computer/laptop with Intel Core i5 or Ryzen 5 processor, 8GB RAM minimum, and 128GB free storage.
Dual-screen setup preferred for enhanced productivity.
Operating system: Windows 10 or macOS (latest version).
Clear webcam (1080p or higher resolution) and microphone for communication.
Backup systems for electricity and internet outages.

Benefits:

Competitive Compensation Package: Attractive base salary with performance-based incentives
Remote Work with Earned Flexibility: This is a fully remote role. Once you demonstrate strong performance and reliability, you may be granted greater flexibility in managing your schedule and work hours
Professional Development: Opportunities for continued education, training, and certifications
Paid Time Off (PTO)

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations.

Our mission is simple: provide accessible, quality care tailored to each patient's needs through our multi-specialty practice. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!

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