Role @ MCG Technologies
As the Operations Support Associate (Healthcare), you will serve as the primary point of contact for patients, ensuring a seamless and positive experience throughout their care journey. This role focuses on delivering high-quality customer service while managing patient registration, appointment scheduling, and insurance coordination. By maintaining accurate patient information and supporting efficient workflows, you will play a vital role in enabling smooth healthcare operations and enhancing patient satisfaction.

How You Will Contribute

Patient Interaction & Service Excellence

Respond to appointment requests, phone calls, emails, and electronic messages
Greet patients with professionalism, empathy, and compassion
Address patient inquiries and resolve concerns in a timely and courteous manner
Ensure a positive patient experience at every touchpoint

Patient Registration & Scheduling

Accurately register patients for appointments, procedures, and hospital admissions
Schedule, reschedule, and confirm appointments using the health record system
Collect and update patient demographic and insurance information
Ensure timely coordination of exams, procedures, and tests

Insurance & Financial Coordination

Verify insurance coverage and obtain necessary pre-authorizations
Explain benefits and coverage details to patients when required
Collect and process co-pays, deductibles, and other financial responsibilities
Maintain accuracy and transparency in all financial transactions

Operational Support & Coordination

Collaborate with clinical and administrative teams to ensure smooth patient flow
Maintain accurate and up-to-date patient records in the system
Support day-to-day operational processes to enhance efficiency
Perform additional duties as assigned by the manager or supervisor

Compliance & Confidentiality

Maintain patient confidentiality in compliance with HIPAA and organizational policies
Ensure adherence to healthcare regulations and internal procedures
Handle sensitive information with discretion and professionalism

What Makes You a Great Fit?

Bachelor’s degree in Healthcare Administration, Business, or a relevant field
Prior experience in healthcare administration, patient registration, or customer service is strongly preferred
Knowledge of medical terminology, insurance processes, and health record systems is a plus
Strong interpersonal, communication, and problem-solving skills
Ability to multitask effectively in a fast-paced environment with strong attention to detail
Commitment to patient-centered service and teamwork

What will fuel your success?

Global exposure with real responsibilities
Skill-based career growth
Structured learning and mentorship
Clear expectations and transparent processes
Culture built on trust and respect
Growth oriented mind-set

Tangible Perks and Benefits

Health Insurance
Life Insurance
Provident Fund
EOBI
Leave Encashment
Transport Service (Females Only)
Sponsored Certifications

How do we help you grow?
At MCG Technologies, we build global careers through international exposure, structured professional growth, and a culture grounded in trust, performance, and inclusion. Our teams work in a client-aligned, collaborative environment that supports continuous learning, accountability, and career development. We empower professionals to grow skillfully while contributing to meaningful outcomes for international clients and partners

Pay: Rs100,000.00 per month

Application Question(s):

Are you comfortable working on-site (E-11/2) from 6 pm to 3 am? Apply only if Yes.

Work Location: In person

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