Education: Bachelor’s/Master’s degree in Human Resources, Business Administration, Management, or a related discipline from a reputable Pakistani university/institution

About the Role

We are looking for a seasoned and hands-on HR professional to lead and manage the complete Human Resources and People Operations function of a growing IT company.

The successful candidate will be responsible for building a professional, performance-driven and employee-focused HR environment. This is a broad HR leadership role requiring someone who can independently manage day-to-day HR operations while also partnering with senior management on organizational structure, people strategy, performance management, recruitment, compensation and employee engagement.

The ideal candidate should have experience working in a medium to large-sized organization, preferably within the IT, technology, software, systems integration or professional services sector.

Key Responsibilities

1. HR Operations & Administration

- Manage the complete HR function and ensure smooth, efficient and professional HR operations.

- Develop, implement and maintain HR policies, procedures and employee handbooks.

- Maintain accurate and confidential employee records and HR documentation.

- Ensure proper employee onboarding, transfers, promotions, confirmations and exits.

- Manage attendance, leave, employee documentation and other HR administration.

- Ensure compliance with applicable Pakistani labour laws, regulations and statutory requirements.

- Establish appropriate HR processes, controls and reporting mechanisms.

2. Recruitment & Talent Acquisition

- Lead end-to-end recruitment for technical, managerial and support positions.

- Work closely with department heads to understand manpower requirements and prepare appropriate job descriptions.

- Develop effective sourcing strategies and maintain a strong talent pipeline.

- Manage recruitment agencies, job portals, universities and other talent sources where appropriate.

- Conduct initial screening and coordinate interviews and assessments.

- Ensure a professional and consistent candidate experience.

- Develop and maintain an effective onboarding process for new employees.

3. Performance Management

- Design and manage a structured performance management system.

- Work with management to establish KPIs, KRAs and performance objectives for employees.

- Manage annual and periodic performance reviews.

- Support managers in addressing performance gaps and implementing performance improvement plans.

- Develop processes for promotions, increments and career progression based on merit and performance.

4. Compensation & Benefits

- Manage salary structures, compensation reviews and employee benefits.

- Conduct periodic market benchmarking to ensure the company's compensation remains competitive.

- Coordinate annual salary and performance review cycles.

- Work with Finance to ensure accurate and timely payroll processing.

- Maintain appropriate confidentiality and controls around employee compensation information.

5. Employee Relations & Engagement

- Act as a trusted HR point of contact for employees and management.

- Handle employee grievances, disciplinary matters and workplace issues professionally and fairly.

- Promote a positive, professional and high-performance culture.

- Develop employee engagement and retention initiatives.

- Conduct employee satisfaction/engagement surveys and recommend improvements.

- Ensure effective communication of company policies, expectations and organizational changes.

6. Organizational Development

- Work with the CEO and senior management on organizational structure, workforce planning and manpower optimization.

- Review roles, responsibilities and reporting structures as the company evolves.

- Identify skill gaps and recommend appropriate hiring, training or restructuring.

- Develop career paths and succession plans for key positions.

- Support organizational change and restructuring initiatives.

7. Learning & Development

- Identify training and development requirements across the organization.

- Develop and manage annual training plans and budgets.

- Coordinate technical, managerial and soft-skills training programs.

- Help build a culture of continuous learning and professional development.

8. HR Analytics & Management Reporting

- Develop and maintain HR dashboards and management reports covering:

- Headcount

- Recruitment and vacancies

- Employee turnover

- Attendance and leave

- Compensation

- Performance

- Employee engagement

- Training and development

- Provide management with data-driven insights and recommendations on people-related matters.

9. HR Technology & Process Improvement

- Manage and continuously improve the company's HRIS and digital HR processes.

- Identify opportunities to automate and streamline HR operations.

- Ensure HR data is accurate, secure and appropriately controlled.

- Introduce modern HR practices suitable for a technology-driven organization.

10. Culture, Governance & Compliance

- Help establish a professional, accountable and performance-oriented company culture.

- Ensure consistent application of company policies across departments.

- Maintain confidentiality of sensitive employee and organizational information.

- Ensure HR practices are aligned with company strategy, management expectations and applicable laws.

- Keep management informed of significant HR risks, employee issues and organizational trends.

Candidate Profile

The ideal candidate should be a mature, commercially aware and hands-on HR professional who can operate independently and interact confidently with employees at all levels, including senior management.

Required Qualifications & Experience

- 5+ years of relevant HR experience, preferably with at least 2–3 years in a managerial or supervisory capacity.

- Bachelor's or Master's degree in Human Resources, Business Administration, Management, Organizational Psychology or a related discipline from a reputable Pakistani institution.

- Prior experience in an IT, technology, software, systems integration, consulting or other professional services organization will be strongly preferred.

- Demonstrated experience managing the full HR lifecycle rather than working exclusively in one HR specialty.

- Strong knowledge of recruitment, employee relations, performance management, compensation, HR policies and HR operations.

- Working knowledge of Pakistani employment and labour regulations.

- Strong interpersonal, communication and negotiation skills.

- Excellent written and spoken English.

- Strong analytical and problem-solving capabilities.

- High level of integrity, confidentiality and professionalism.

- Ability to deal confidently with both employees and senior management.

- Strong command of MS Office/Google Workspace and familiarity with modern HRIS platforms.

Key Attributes

We are particularly looking for someone who is:

- Hands-on and execution-oriented

- Mature and professionally credible

- Fair, objective and discreet

- Comfortable dealing with difficult employee situations

- Strong in both people management and HR processes

- Data-driven and commercially minded

- Proactive rather than reactive

- Comfortable working in a fast-paced technology environment

- Capable of working independently with minimal supervision

- Able to challenge management constructively when required

- Focused on building a high-performance organizational culture

Success in This Role

The successful candidate will be expected to establish HR as a professional, responsive and strategic business function, while ensuring that the fundamentals of HR administration are handled efficiently.

Within the first 6–12 months, the candidate should be able to demonstrate measurable improvement in:

- Recruitment quality and turnaround time

- Employee onboarding and HR processes

- Performance management

- Employee retention and engagement

- HR documentation and compliance

- Organizational structure and manpower planning

- HR reporting and management visibility

- Employee discipline and accountability

- Overall professionalism of the company's people practices

This is an opportunity for an experienced HR professional to take ownership of the complete HR function and play a meaningful role in shaping the culture, organization and future growth of a technology company.

Work Location: In person

Let Employers Find YouUpload Your Resume