System Support Engineer jobs

Job Title: IT Support Engineer LEVEL 2
Location: Islamabad/Rawalpindi (On-site)
Experience Required: Minimum 3 Years
Employment Type: Full-Time

Job Summary:

We are seeking a skilled and motivated IT Support Engineer to join our dynamic team. The ideal candidate will have a strong background in IT, excellent troubleshooting capabilities, and a passion for delivering top-notch technical support. This role requires a minimum of 3 years of relevant experience and is suited for individuals residing in the Islamabad/Rawalpindi region.

Key Responsibilities:

• Provide first- and second-line technical support for desktop, network, and hardware issues.
• Diagnose and resolve software, hardware, and networking issues in a timely manner.
• Set up and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts and access controls via Active Directory, Microsoft 365, or other enterprise tools.
• Monitor, troubleshoot, and maintain LAN/WAN infrastructure, including switches, routers, and firewalls.
• Provide remote support to clients using remote desktop tools.
• Document incidents, resolutions, and maintain service logs using a ticketing system.
• Liaise with clients to ensure satisfaction, maintain relationships, and provide ongoing IT support.
• Assist in maintaining cybersecurity protocols and updating software patches.

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field.
• Minimum 3 years of experience in IT support or a similar role.
• Strong technical knowledge of:
• Windows OS / Microsoft 365 / Active Directory / Exchange
• Networking (TCP/IP, DNS, DHCP, VPNs)
• Firewall and security basics
• Remote desktop tools (e.g., AnyDesk, TeamViewer, RDP)
• Proven ability to troubleshoot both hardware and software issues effectively.
• Experience with network monitoring and diagnostic tools.
• Familiarity with ticketing systems such as Freshdesk, Zendesk, or similar.

Soft Skills:

• Excellent communication skills in English (spoken and written).
• Strong client-facing skills and a professional demeanor.
• Ability to multitask, prioritize, and manage time efficiently.
• Team player with a proactive and positive attitude.

Special Note:

Only candidates currently residing in Islamabad or Rawalpindi will be considered.
Please do not apply if you are based outside of this region.

Job Type: Full-time

Pay: Rs75,000.00 - Rs150,000.00 per month

Ability to commute/relocate:

• Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you based in Islamabad/Rwp?

Education:

• Bachelor's (Required)

Experience:

• IT based: 3 years (Required)

Language:

• Native English (Required)

Work Location: Remote