System Support Engineer jobs
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- Zameen Media Pvt. Ltd.Lahore
- Provide first-line technical support via phone, email, chat, and ticketing systems.
- Remote support tools (AnyDesk, TeamViewer etc).
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- Sybrid Pvt Ltd (The Lakson Group of Companies)Abbottabad
- Strong knowledge of networking protocols and system administration.
- Perform root cause analysis and resolve system/network issues.
- Manage Outsource Services (Private) LimitedIslamabad
- Assist in the administration and support of:
- Strong knowledge of operating systems and networks, advanced tools and applications.
- Manage Outsource Services (Private) LimitedIslamabad
- Assist in the administration and support of:
- Strong knowledge of operating systems and networks, advanced tools and applications.
- Limton Innovative SystemsKarachi
- Responsible to provide on-site support, complaint handling and preventive services for contract and warranty clients.
- Device Connectivity over the network.
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- Iyrix TechnologiesSialkot
- Hands-on experience in customer support, technical support, or a similar client-facing role.
- Minimum 1 year of experience in live chat or technical support,…
- Confidence WayPakistan
- This role is ideal for someone with a solid foundation in DevOps practices who is eager to provide first-line support, ensure system reliability, and work hands…
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- Aziz Group of IndustriesPeshawar
- Strong knowledge of IP and Analog CCTV systems.
- Provide technical support and ensure smooth operation of IT infrastructure.
- 2–5 years of relevant experience.
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View similar jobs with this employerViper GroupLahore- Key responsibilities include diagnosing and troubleshooting technical issues via phone, email, or chat, maintaining customer records in a ticketing system,…
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View similar jobs with this employerImtiaz Super MarketAbbottabad- Perform routine system maintenance tasks and updates.
- 2 to 3 years of proven experience in IT support roles.
- Strong knowledge of computer systems, hardware, and…
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- c2oIslamabad
- Maintain accurate records of IT support requests and resolutions.
- Provide first and second-level technical support to end users.
- View all c2o jobs - Islamabad jobs - IT Support jobs in Islamabad
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- Alriaz ChemicalsKarachi
- Provide technical support to employees for systems, printers, internet, and emails.
- Coordinate with vendors for IT support when required.
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View similar jobs with this employerTechnical Support Officer
Often replies in 1 dayInbox Business TechnologiesIslamabad- Basic understanding of IT infrastructure, systems, and support processes.
- Coordinate and manage daily IT support operations and service requests.
- Contour SoftwareIslamabad
- IT ticketing systems (e.g., Kasaya Autotask ).
- Assist with routine administrative tasks such as asset tracking and basic system checks.
- View all Contour Software jobs - Islamabad jobs - IT Support jobs in Islamabad
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- Everything ITKarachi Clifton
- Windows 10/11 support and troubleshooting.
- Printer, scanner, and general desktop support.
- You will receive support, guidance, and exposure to Microsoft 365,…
- Dr Ziauddin Hospital Clifton CampusKarachi Clifton
- Installation configuration Printers/Scanners and system support.
- Document and track issues and resolutions in our ticketing system.
Job Post Details
Job details
Job type
- Full-time
Location
Lahore
Full job description
Job Brief:
The IT Support Engineer is responsible for providing first-level technical support to end users by troubleshooting hardware, software, network, and account-related issues. The role focuses on resolving incidents, escalating complex issues to higher support levels, and ensuring a high level of customer satisfaction.
Job Responsibilities:
- Provide first-line technical support via phone, email, chat, and ticketing systems.
- Install, configure, and troubleshoot Windows/macOS desktops and laptops.
- Diagnose and resolve hardware, software, printer, and peripheral issues.
- Create, modify, disable, and manage user accounts in Active Directory.
- Configure Outlook, Microsoft Office and other business applications.
- Perform password resets and MFA (Multi-Factor Authentication) support.
- Install and configure software according to company standards.
- Troubleshoot basic LAN, Wi-Fi, VPN, ADDS, DNS, DHCP, and internet connectivity issues.
- Configure and support IP phones, softphones, and basic VoIP issues.
- Set up new employee Assets such as Laptops, workstations, Cell Phones and perform user onboarding/offboarding.
- Maintain IT asset inventory and update asset records.
- Escalate unresolved issues to L2/L3 teams with complete troubleshooting details.
- Document incidents, solutions, and knowledge base articles.
- Ensure compliance with IT security policies and best practices.
Job Requirements:
- Windows 10/11 administration
- Microsoft 365 administration (basic)
- Active Directory & Group Policy (basic)
- Microsoft Outlook, Teams, OneDrive
- Basic networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- Hardware troubleshooting (PCs, laptops, Cell Phones & printers)
- Basic VoIP/IP Telephony knowledge
- Basic Networking Knowledge
- Ticketing systems (Zoho Helpdesk)
- Remote support tools (AnyDesk, TeamViewer etc)
- Critical System Backups and Restore
- Qualifications: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience).
- Experience: 2–3 years of experience in IT Support Field.
Soft Skills:
- Strong communication skills.
- Problem-solving and analytical thinking.
- Ability to prioritize tasks and work under pressure.
- Team player with a positive attitude.
- Good documentation and reporting skills.
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