System Support jobs in Karachi

IT Support & System Administrator
Experience: 2–4 years
Level: Junior to Mid-Level
Location: Karachi | On-site

1. End-User IT Support

• Provide day-to-day technical support to employees.
• Troubleshoot Windows laptops/desktops and macOS devices.
• Hardware, software, printers, scanners, monitors and peripherals.
• Install/configure operating systems and applications.
• Resolve system performance, application and connectivity issues.
• Provide remote support where required.

2. Google Workspace & Email

• Create, modify and deactivate user accounts.
• Gmail troubleshooting.
• Google Drive, Calendar and Meet support.
• Password/account recovery.
• Access and permission management.
• Manage groups, aliases and distribution lists.
• Support onboarding/offboarding.

3. Network & Internet

• Maintain office LAN/Wi-Fi.
• Troubleshoot internet connectivity.
• Manage routers, switches, access points and basic firewall configuration.
• Troubleshoot IP, DNS and DHCP issues.
• Coordinate with ISP for outages and connectivity issues.
• Monitor network performance and uptime.
• Maintain network documentation.

4. Server & Infrastructure

• Monitor and maintain company servers.
• Ensure critical IT systems remain operational.
• Basic Windows/Linux server administration.
• User/access management.
• Backup monitoring and troubleshooting.
• Server health checks.
• Coordinate with external vendors for advanced server/infrastructure issues.

5. Mac & Windows Support

• Windows 10/11
• macOS
• Laptop provisioning
• Software installation
• OS updates/patching
• Hardware troubleshooting
• User configuration
• Data migration/setup for new employees

6. IT Asset & Vendor Management

• Maintain complete inventory of laptops, desktops, monitors, accessories and other IT assets.
• Track allocation, return, repair and replacement.
• Maintain warranty information.
• Prepare laptops for new employees.
• Ensure assets are properly tagged and documented.
• Independently coordinate with Vendors “ISP, Hardware, Software”

7. IT Operations & Security

• Ensure office IT systems are operational every day.
• Monitor critical systems and internet connectivity.
• Ensure antivirus/endpoint protection is active.
• Apply security updates and patches.
• Support backup processes.
• Assist with access control and MFA.
• Identify and escalate security incidents.
• Maintain basic IT policies and documentation.

Requirement:

Education: BS/BCS/BSIT/Computer Science qualification
Experience: 2–4 years in IT Support / System Administration / IT Operations

Must-have:

• Strong Windows and Good MacOS troubleshooting
• Laptop/Desktop hardware
• Google Workspace/Gmail administration
• LAN/Wi-Fi/network troubleshooting
• TCP/IP, DNS, DHCP fundamentals
• Router/switch/AP knowledge
• Basic server administration
• Backup hands on
• IT asset management
• Vendor coordination
• Good communication skills
• Ability to work independently
• Endpoint Security

Application Question(s):

• What is your current salary ?
• What will be your expected salary?
• Are you comfortable to commute to Zamzama DHA Phase V?
• Do you have hands-on experience administering Google Workspace, including user account management, Gmail troubleshooting, groups, aliases, and access permissions?
• Are you experienced in troubleshooting LAN/Wi-Fi networks and working with TCP/IP, DNS, DHCP, routers, switches, and access points?
• Do you have hands-on experience with both Windows and macOS troubleshooting, including laptop provisioning, software installation, hardware issues, OS updates, and user setup?

Work Location: In person