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DHL Employee Reviews for Operations Supervisor

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I was greatful and disappointed with this global supply chain at the same time. Nothing can prepare you for the culture shock, after 6 months you become used to working with the insane amount of kpi's to manage and achieve.As an Operations Supervisor you quickly find out that upper management will throw anyone under the bus for self preservation. Great experience, learnt valuable lessons that I can take with me for future growth in new environments.
Pros
Great pay, great on your cv.
Cons
Meetings all day, long hours, sneaky management
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Official response from DHL
November 4, 2020
Hello,Thank you for your 4-star rating and for sharing your experience with our company. It looks like you have learned some lessons for life. We hope that once you have recovered from the culture shock, you have enjoyed your time in a vibrant work environment. We like that you mention a great support network. Such a network can help you find your way and make things happen. Please always share your experiences, even if they are not expected. Only with the feedback of our employees we can improve where it is needed. We hope that you will be able to use the experiences you have made for your future projects. We wish you good luck. Best regards,Your Employer Branding Team
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Very unorganized. While it still is a up and running business, this site does not live up to the the DHL Standard and does not always follows its rules set by them.
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Good place to work as non exempt employee. Union takes care of their workers. For supervisor position, horrible to work. You are treated poorly by upper management and there is no support. If they don't like you, they will make it difficult for you to be happy and succeed. You are set up for failure on a daily basis.
Pros
Salary is compatible with the work you are expected to accomplish.
Cons
Upper management treats their supervisors poorly, No communication and no direction. Support is horrific from managers to supervisors.
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Official response from DHL
November 19, 2020
Hello,We want to thank you for your review and your transparent comments.It's nice that even if you do not give us a positive review, you still acknowledge that our salary met your expectations. Our competitive and above-average salaries reflect our efforts to give our employees the best possible compensation so that they feel valued and respected. If you felt that the communication and support from your superiors was not sufficient, we apologize. Best wishes in all future professional challenges and personal projects, we hope your experience with us can be of use. Keep safe!Best regards,Your Employer Branding Team
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All depends on the site you work at and if upper management actually knows anything about the job or even cares enough to learn the system instead of just blaming the supervisors for anything that happens. Really long hours they will make you come in whenever they don't care how long you have to work as long as they don't have to like coming in on days when you work nights. Will be leaving at the first chance. They act like the pay is good, but if you add up all the hours your working the pay sucks.
Cons
Upper management
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Official response from DHL
November 3, 2020
Dear colleague,Thank you for sharing these insights to your experience as an operations supervisor in Missouri. We regret that you are not 100% satisfied with your experience working for DHL. Please don't hesitate to share your perceptions also openly with your senior leaders and HR colleagues so that they can be taken into account. You can be sure that we strive to train our leaders the best way and promote healthy and balanced work environments so that everyone feels valued. We hope you see changes in this direction soon.You and all your colleagues are contributing tremendously with your work not only to keeping our company in good shape, but also to keeping the world running. Thank you again for your excellent work!Best regards,Your Employer Branding Team
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The work isn't that hard if the employees were allowed to voice their opinions on Improvements. The management is HORRIBLE, no other way to explain it. I was an Operations Supervisor with over 15 years of Management experience and that intimidated the OM. 3 Supervisor's in 18 months! Be very afraid!
Pros
Weekends off
Cons
Management
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Official response from DHL
November 3, 2020
Hi,Thank you for taking the time to share your thoughts with us. We also really appreciate your efforts and dedication as an operation supervisor and all the experience and value you added to your role.Part of our company culture is to continuously promote improvements on all levels. For this purpose our leaders and management personnel are trained and have the appropriate tools to listen and receive the feedback from their employees to consider it for improvement actions. This is a common practice on every levels in the Group and we invite all current employees to raise their voice when they see room for improvement.We will continue to work with our leaders and employees to ensure all feedback is considered and that the best possible work environment can be offered.We wish you all the best for your future personal and professional life. Best regards,Your Employer Branding Team
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Columbia office is chaos with horrible management. I would not recommend anyone to work here. If you want structure, balance, organization, then DHL is not it.
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Official response from DHL
October 23, 2020
Dear colleague,Thank you for taking the time to share this feedback with us. We regret that the organization in your management team does not satisfy you.We strive to give our leaders across the company the best possible tools to face possible challenges. In case you have improvement ideas please share them with your leaders - we are one team and of course everybody should contribute to become better.Thanks again for sharing your thoughts with us. We wish you the best in your professional and private life. Best regards to Columbia,Your Employer Branding Team
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Relatively easy job, but to advance, must be willing to relocate. They will change your shift and give you no options to return. I never felt I could trust MGMT
Pros
good benifits
Cons
schedule changes
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Official response from DHL
October 14, 2020
Dear Colleague,We are glad to have you on board and thank you for sharing the feedback about your experience as an operations supervisor. Thank you for highlighting the benefits offered to our employees in the different workplaces around the globe. We hope this helps in making you feel valued with us.We promote an open and transparent communication between our teams and we hope you reach out to your managers to present them your feedback in a constructive way.We wish you all the best! Best regards,Your Employer Branding Team
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Would be great if it weren't for CNH, they treat DHL like their personal slaves. Co-workers are the only reason I have stuck around as long as I have.
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Official response from DHL
October 11, 2020
Dear Colleague,Thank you very much for your feedback. The experience of our employees as well as of our customers is in the center of our operation. We're sorry if you feel that your customers are particularly demanding.The constructive and critical reviews help us in our mission to continuously improve the work environment of our employees. Many thanks and all the best to you! Best regards,Your Employer Branding Team
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The development they offer from within in is fantastic. We push our goals and teams to new limits each month. The focus is customer service and staying engaged with our teams.
Pros
Give aways
Cons
Work life balance
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At lot of people said it was my site that was ran improperly. So, I would not extend this out to the company as a whole. But my site was terrible. They overworked you and underpaid you. Not too long after I left there was multiple people fired for mismanagement (GM, Director, Territory, etc)
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Great place to start your career. However, you are required to work long hours. Pay is not adequate for the work you put it. However, areas of opportunity to grow.
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DHL is a 3PL company that strives to find customers to do business with. Often times the relationship between DHL and its customer is abrasive. DHL tries to up charge for every little expense, while the customer continuously questions the integrity of the decisions being made. The management is extremely unaccountable. The management will do whatever it takes to railroad employees at a lower level in order to protect the higher paid individuals. My former GM was an extremely disturbed individual with an enormous amount of psychological issues. They put him in the smallest account in the country without any other support from DHL to minimize damage to the organization. When trying to seek resolution for the actions of the GM it would result in retaliation by HR and upper management. This is not a company to spend your time with. DHL has only survived in the United States as a 3PL company because they have failed in all other aspects of logistics.
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challenging and rewarding. constantly busy. Good training and opportunities to move up. Management and staff had a strained relationship due to the unions interference. I would recommend this place for anyone who wants it.
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Good work life balance and good functional working family, I learned a lot and was able to maintain all the knowledge I obtained. While working here I gained a family and the management was very patient and understanding.
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once again I have no comment regarding the good and the bad about working with this company. All work environments are subjective to that specific building, office, or facility irrelevant of the company name
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Dynamic fast pace ever changing multiple locations clean and safe international worked there for 9 years has multiple agencies plenty of advancement done
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The pay is not as high as some other places doing similar work, but the benefits are outstanding. If your a hard worker, you will get extremely frustrated over time, because management very very rarely holds people accountable. If your a slacker, you will love this place Supervisor and Management pay is much above the average and you really don't have to be very good at it
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If you can sip-sip at your boss and make sumbong your co-employee making them look bad to management that's fine and very good for the Epal boss you have.. SIPSIP is the key in my time..
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Fast pace something new everyday no time to be bored. Enjoyed learning other departments as you need to interact with each other's. Sometimes you need to work weekends but gives you a more relaxed feeling so you can do more and still have fun
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If you don't play with upper management you will not be there long. I enjoyed the work, but upper management are not in touch with the day to day operation.
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DHL Supply Chain: Don' believe everything you read. This company is an unprofessional political pyramid scheme, designed to 3PL financial gain into their pockets at any cost. The communication and benefits are kept between friends and family, regardeless of your position. Your professional knowledge and stature will be met with threatening reprisal, demise, and disrespect. I would not recommend DHLSC to anyone who seeks to have a promising career and future, unless you have a very close friend who has already sucked his way to a high position.
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  1. Operations Supervisor