2.9 out of 5 stars.
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Ibex Employee Reviews

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Pakistan278 reviews

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2.8Work-Life Balance

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Tention free environment but very strict rules for work

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You can not entertain yourself during job hours even if there is no work you are bound to the floor for the whole day where there is no entertainment
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They don't really evaluate you on prior.work experience and education. I have done MBBS and the same was job requirement. But they put me in sales. And was paid equal salary as that of 18 year old with no prior experience. Eventhough I had BPO experience as well. And the favouritism is of course at it's peak. Unethical work environment.




Favouritism, politics and vulgar discussions during premesis
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Ibex insights

Based on 16 survey responses
What people like
  • Clear sense of purpose
  • Ability to meet personal goals
  • Feeling of personal appreciation
Areas for improvement
  • Time and location flexibility
  • General feeling of work happiness
  • Trust in colleagues


Helpful for you guys to gain job experience and grow yourself technically and educationaly.I am not sure that you like this job but must apply for it.
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Great place for all kind of a person

Focused working attitudePositive working styleGood managers levelSupport teamContinue focusingThe most enjoyable part in ibex is everyday is a new day


Short time for break


No tablets for Illness
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Okay for freshers

Not a bad place to start if you're a fresh students looking to start. Cons:Changing schedule weeklyNight shiftsPoliticsFavoritismNo cellphonesPros:Pay
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Favoritism at its peak!

They have really bad shift timings and favoritism at its peak. They only gave favor to their favorite people. Every supervisor involved in politics and break timings are exhausted.It will take 10 minutes to came down in a lift and your break is for 15 minutes
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Productive and fast paced with a diverse environment.

Overall Ibex is a wonderful place to work and learn. Additionally it provides you a platform to improve your communication skills and polish your skills in learning how to work in a team collectively.
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Fair to Good Experience

Working environment is good. Great learning opportunities. Skill advancement in customer support quadrant. Rotational shifts is the one thing that makes you cope hard. Management of IBEX is cooperative.
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Friendly workplace

It’s a very friendly workplace to say the least everything seems to be at its place as for the basics of a workplace are concerned ( Metaphorically) .
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Very terrible

work environment is very toxic. manager will pressure you a lot and very terrible and rude boss and managers. i will not recommand anyone to work here.
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Productive, Multi Cultural and fun working place

Working as a Customer Service Representative at Ibex was a memorable and overall positive experience. During my time with the company, I gained valuable insights into the world of customer service and developed some essential skills that will serve me well in the future.One of the standout aspects of my tenure at Ibex was the comprehensive training program. They provided me with the knowledge and tools necessary to excel in my role. The trainers were knowledgeable, patient, and always ready to assist, ensuring that I felt well-prepared to handle a variety of customer inquiries.I appreciated the company's commitment to employee development. Regular performance evaluations and feedback sessions were conducted, allowing for personal growth and improvement. This not only helped me enhance my customer service skills but also boosted my self-confidence in handling complex customer interactions.The work environment at Ibex was generally positive, with a supportive team and accessible management. Colleagues were helpful, and teamwork was encouraged. However, there were occasional challenges with workload, Office Politics, which sometimes led to periods of high stress.In summary, my experience as a Customer Service Representative at Ibex was a valuable learning opportunity. The training, supportive colleagues, and professional growth opportunities were the highlights of my time there. However, addressing some of the compensation and scheduling concerns would make it an even more attractive workplace. If you are seeking to gain customer service experience and improve your skills, - 


Health Benefits, Bonuses, Perks, Salary Package


Office Politics/ liking-disliking/
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One of the most fun place and productive work environment

I've not seen any company who takes care of its employees more than anything, this is something that makes myself hardworking individual and do my best efforts for this company.
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excellent place to work

5 stars, great mangement, the pay could be a little more but what do you expect from a outsourced call center. Not bad for the time being however their are better options available.
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Productive and fun work place

Good for fresh graduates. Work routine is hectic. Minimal chances of growth but alteast better than unemployment. Staff is cooperative and environment is friendly. Learning a lot
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Fun workplace

"Work here? More like joining the fun club! Laughter and lattes, and an awesome team. 0/10 would recommend!Rotational shifts = sleep disorder, face wrinkles, dark circles
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Amazing relaxing n learning prospect

I really loved to work at Ibex ,all my seniors really helped me a lot for my learning process and make my skills more and n more better,Ibex premises rules are strict but I really enjoyed every day of my work there


Cafeteria, tea and Coffee


Short breaks
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Fun and productive work place

I've learned alot from ibex. I met new persons who become my friends like family. I had best work experience from ibex.Its really hard for me to leave
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Productive and fun environment to work with and to enhance your social abilities.

A very well known and productive multinational BPO organization which offers you to be there part by just having the ease of fluent English speaking and writing skills.With the work pressure there is extra curricular activities as well which keeps a balance in fun and productive environment.Help you to grow socially and professionally.Equal opportunities for male and females are availableFloor recognitions and annual rewards are provided too.


Free dinners and outings for achieving targets and for annual festivals.


Short break that are monitored. Company transport issues every other day.
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Not a single change for positive learning or potential growth in your career, you'll always remain a customer support agent for your life

Its a devil's den, you are always going to remain on the same position for you life, the only benefit is that you get the salary on time other than that its just a call center where you do the same work for your life, there is no promotion or what so ever. Nepotism is at its peak. My advice is that if you do not have a job you can work here but no more than 6 months or 1 year Max.




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Promising but challenging workplace

Working at Ibex Karachi was both promising & challenging. It can be overwhelming with how many employees are cramped up into one space. Some of the hiring managers can be rude. However, it is a great place to Cali rate yourself for hostile & competitive work environments.
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Productive and fun

Its an amazing company if you are willing to work hard and prove yourself. You have to start as an agent then go up A good company to grow in and work on your skills


Pay, time, management


Worklife balance
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Overall rating

Based on 3,050 reviews

Ratings by category

2.8 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Compensation/Benefits
2.7 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
2.8 out of 5 stars for Culture
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