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PAKISTAN TELECOMMUNICATION COMPANY LIMITED Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative10 reviews
Pakistan10 reviews

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3.7Work-Life Balance

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every day is enjoyable superb cool que time when many calls are on providing first call resolution to prob customer every day the past was learning something new


medical, free lunches


holiday issue
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productive and professional

My experience is great I have learned how to work as a professional employee under telecommunication company .I have learned technical words in a formal way .


have vast promotional chances


long hours
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it was fun

i had to calm down very hyper customers.. give them hope ask them what they need and then fulfill them by processing their issue it was nice to be helpful
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productive time spent in PTCL had fun as well

I've learned a lot of new things in the field of customer service from my Coordinators, Floor Supervisors, Floor Managers' QA Team and Trainers. Overall a good time spent in PTCL
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so interesting and flexible experience with a lot of learning regarding customer services especially new permotions
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call center enjoyed but job culture was not mannered

my duties was Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. management was failed to develop the business place culture.


long Hours
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That was so professional enviroment

In this company the staff, management and working experience was nice only i leave because of salary .Actually my father was teacher when i complete university then start job. When my father died suddenly then the salary was not comfortable for all family thats why i change my job.
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Fair Enough Place to work for CRM

Perform duties in different shifts along to supporting or submitting the customer complaints regarding technically support which they have needed. So being a team member performing good efforts with my fellows and Teams leaders
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Technical Support

 Provide technical support to customers for Broadband  Provide technical support to customers for IPTV  Installation & Configuration of Different types of ADSL routers  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems  Maintains call center database by entering information  Keeps equipment operational by following established procedures; reporting malfunctions  Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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Good learning experience

It was good experience but the management was not good they pick on us just for nothing anyway got good experience that how to tackle obnoxios customer
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Overall rating

Based on 179 reviews

Ratings by category

3.7 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Compensation/Benefits
3.4 out of 5 stars for Job Security/Advancement
3.7 out of 5 stars for Management
3.6 out of 5 stars for Culture